Overview
We want you to be happy with your purchase from Andy Renard Art. All prints and related products sold through our website are produced on demand specifically for each order by our production partner.
We accept returns of both defective and non-defective products in accordance with the terms below.
You may request a return within 14 days of receiving your order.
If an item arrives damaged, defective, incorrect, or has a production error, please contact us as soon as possible so that we can review the issue and arrange an appropriate replacement or refund.
Returns
You may return a product within 14 days of receiving your order, including if you have simply changed your mind.
Returned products must be unused or only handled to the extent reasonably necessary to inspect the product. The product should be returned in its original condition and, where reasonably possible, in its original packaging.
Before returning a product, please contact us using the contact form below. We will provide you with the necessary return instructions.
Please do not send a return without contacting us first.
Return Shipping Costs
If you return a product because you have changed your mind, you are responsible for the cost of return shipping.
We do not provide prepaid return labels for returns due to a change of mind, and no restocking fee is charged.
If the product is damaged, defective, incorrect, or affected by a confirmed production error, we will resolve the issue at no additional cost to you. Depending on the circumstances, this may include a replacement or refund.
Made-to-Order Products
Our prints and related products are produced on demand by our production partner. This means that each item is produced after an order has been placed rather than being held in stock.
Being produced on demand does not affect the return rights described in this policy.
However, products that are individually personalized or made according to a customer’s unique specifications may be subject to different return conditions where permitted by applicable law. Any such exception will be clearly stated before purchase.
Exchanges
We do not offer direct exchanges.
If you would like another size, version, or product, please return the original product in accordance with this policy and place a new order.
If you have received an incorrect or defective product, please contact us instead of placing a new order.
Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if your order arrives damaged, defective, incorrect, or with a production error.
To help us resolve the issue, please include:
- your order number
- a short description of the problem
- clear photographs showing the damaged or defective product
- photographs of the packaging if the item was damaged during delivery
If the issue is confirmed, we will normally arrange a replacement. If a replacement is not possible or appropriate, we may issue a refund.
You will not be required to pay additional costs for resolving a confirmed damaged, defective, or incorrect order.
Colour and Print Variations
Please note that colours may appear slightly different on screen compared with the final printed product. Screen settings, paper, printing processes, materials, texture, and finish can all result in minor variations.
Small variations in colour, print placement, texture, or finish that are normal consequences of the printing process are generally not considered defects.
Wrong Address, Unclaimed Orders, or Refused Delivery
Please make sure that the shipping address provided when placing your order is complete and correct.
If an order cannot be delivered because the address provided was incorrect or incomplete, the shipment was refused, or the package was not collected, it may be returned to the sender or production facility.
If this happens, please contact us. Additional shipping costs may apply if the order needs to be sent again.
This does not affect your statutory consumer rights where applicable.
Lost Orders
If your order appears to be lost in transit, please contact us as soon as possible.
We will investigate the shipment with our production and delivery partners and, where appropriate, arrange a replacement or refund.
Please contact us within 30 days of the estimated delivery date if your order has not arrived.
Refunds
Once a returned product has been received and the return has been approved, we will issue the refund to your original payment method.
Please allow up to 10 days for the refund to be processed after the return has been received and approved. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
Where required by applicable consumer law, any original standard delivery charges eligible for reimbursement will also be refunded.
Consumer Rights
Nothing in this policy limits any mandatory consumer rights you may have under the laws applicable to your purchase.
For customers in the European Union and other jurisdictions providing a statutory right of withdrawal, those rights apply in addition to the protections described in this policy.
Contact
If you have any questions about a return, refund, damaged product, or order issue, please contact Andy Renard Art using the contact form below.
Please include your order number whenever possible so that we can assist you more quickly.